Faq

Products

1. I’M VERY INTERESTED IN YOUR PRODUCTS. DO YOU MAIL OUT SAMPLES SO CUSTOMERS CAN TRY THEM OUT BEFORE THEY BUY?We are pleased that your search has led you to tgin products! It is extremely important to us that our customers are pleased with the products that they purchase. That is precisely why our top selling products are offered in sample size! This option was created in part for customers who would like to try our products out for a reasonable price. You can find those products listed directly at this link here:

http://tginstore.3dcartstores.com/sample-sizes_c_11.html

2. ARE YOUR PRODUCTS TESTED ON ANIMALS?No, tgin products are completely cruelty free and are not tested on animals.

3. ARE YOUR PRODUCTS ALL NATURAL?Our products are made primarily with natural and organic ingredients. We go to great lengths to ensure that are products are free of parabens, phthalates, sulfates, petrolatum, lanolin or artificial colors.

4. DOES THE FREE SHIPPING CODE ON FULL SIZE PRODUCTS APPLY TO INTERNATIONAL SHIPMENTS?No. In order to calculate the shipping rate you will be charged at the time of order, please visit the following URL:

https://www.paypal.com/shipnow

5. I WENT TO WALGREEN’S AND DIDN’T SEE YOUR PRODUCTS. WHICH WALGREEN’S STORES ARE YOU IN?Right now, we are in a select number of Walgreen’s stores located throughout the Chicago land area. Please follow us on Facebook or on Instagram for all the latest updates on product availability. In the meantime, you can order all of our products online at www.tginstore.com. We also offer free shipping on all regular price full sized products.

6. ARE YOUR PRODUCTS AVAILABLE IN STORES OR CAN I ONLY BUY THEM ONLINE?You can purchase our products at the stores located at this link http://www.thankgodimnatural.com/find-a-retailer/

Shipping

7. WHAT CARRIER DO YOU USE TO SHIP OUT PRODUCTS?tgin’s preferred mail carrier is United States Postal Service.

8. HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?When your order is received, it takes up to 2 business days to process the order. Once your order is processed, it can take anywhere from 3-5 business days for your order to arrive at your destination depending on how far you live from Chicago.Note, we are closed on weekends and holidays.

When your order is shipped, you will receive an order confirmation from PayPal, along with your tracking number. The United States Postal Service can take up to 3 days to update its tracking information online. Note, there have been instances where our customers have received their products before it is updated online.

9. DO YOU SHIP TO MILITARY, APO, and APE ADDRESSES?Yes, absolutely! In order to calculate the shipping rate you will be charged at the time of order, please visit the following URL:https://www.paypal.com/shipnowOnce you place your order, tgin will follow-up with a PayPal request to acquire the shipping payment. Note the free shipping on full size products does not apply to international shipments.

10. DO YOU SHIP INTERNATIONALLY?Yes, absolutely! In order to calculate the shipping rate you will be charged at the time of order, please visit the following URL:

https://www.paypal.com/shipnow

Once you place your order, tgin will follow-up with a PayPal request to acquire the shipping payment. Note the free shipping on full size products does not apply to international shipments.

11. IF I HAVE TO RETURN A PRODUCT, WHAT ADDRESS DO I NEED TO SEND IT TO?If you are not satisfied with tgin products you may return the products within 14 days to:

Thank God It’s Natural
910 W. Van Buren #204
Chicago, IL 60607

Upon receipt of the products, we’ll gladly issue you a refund. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation.

Sponsorship/Vendor Requests

12. WHERE CAN I SEND MY REQUEST FOR DONATIONS AND/OR SAMPLES FOR MY UPCOMING EVENT?We at tgin are extremely honored that you would consider reviewing/hosting our products. Please navigate to the tgin Product Sample Request Form located at the following web address:

https://docs.google.com/spreadsheet/viewform?formkey=dEZGcHhaeGI3ZUFocHlMLXVzWGl5YkE6MQ#gid=0

Filling out the form will give one of our representatives at tgin an opportunity to further review your request, but does not guarantee that we will sponsor your event.

13. I AM HOSTING A NATURAL HAIRCARE EVENT IN M Y TOWN. HOW CAN I REQUEST YOUR PRESENCE AT MY EVENT?tgin loves to hit the street to meet naturalist across the nation! Please submit information regarding your event via tgin’s contact us form, located at the following web address:

https://tginstore.3dcartstores.com/crm.asp?action=contactus

Please allow tgin representatives 1 week to respond to your request.

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